Refund policy

Refund & Return Policy

At BLACKLIST COLLECTIVE, we are committed to providing our customers with high-quality products and service. Due to the limited nature of our releases, all sales are final and non-refundable.

We do not offer refunds, returns, or exchanges for incorrect sizing, buyer’s remorse, change of mind, accidental purchases, or any other customer-related reason. Please make sure to carefully review all product descriptions, sizing charts, shipping information, and order details before completing your purchase.

Pre-Order Items

Pre-order items are not ready-to-ship items. All pre-order items are produced in limited quantities based on the amount of orders received during the pre-order window.

Customers may contact us to cancel their pre-order payment only before the pre-order window closes. Once the pre-order window closes, all pre-order payments are final and non-refundable because production will begin and the funds will be used toward producing the customer’s item.

Some pre-order items may not require the full price upfront. If only a partial pre-order payment is required at checkout, the remaining balance must be paid once BLACKLIST COLLECTIVE receives the finished products from our manufacturer and the order is ready to be shipped.

Customers will be contacted with instructions to pay the remaining balance before shipment. If the remaining balance is not paid, the order will not be shipped. The original pre-order payment will not be refunded because it was used toward production of the customer’s item.

By placing a pre-order, you understand and agree that your item will not ship immediately, that production begins after the pre-order window closes, and that your pre-order payment becomes final and non-refundable once the pre-order window has closed.

Damages and Wrong Items

Please inspect your order as soon as it arrives. If you receive the wrong item or your item arrives damaged, contact us immediately at nrassociated@icloud.com with your order number and clear photos of the issue.

We will review the issue and work with you to make it right. Depending on the situation, this may include a replacement, repair, exchange, store credit, or refund at our discretion.

Chargebacks and Payment Disputes

If there is an issue with your order, please contact us first so we can help resolve the problem.

Filing a false or fraudulent chargeback after receiving your order, failing to review the stated policy, or agreeing to the stated pre-order terms may result in evidence being submitted to the payment provider and refusal of future service.

Contact

If you have any questions or concerns regarding our refund policy, please contact us at nrassociated@icloud.com. We are always here to help and answer any questions you may have.

Thank you for shopping with BLACKLIST COLLECTIVE!